Terms of service
GENERAL TERMS AND CONDITIONS OF SALE
1° Scope of Application
You are connected to the website: http://www.enoraantoine.com (hereinafter
referred to as the “Site”).
These general terms and conditions (hereinafter the “GTC”) apply to any purchase
of goods (hereinafter the “Products”) offered for sale by the Seller on the Site
operated by SRL LIBELLEA, with registered office in Belgium at 1000 Brussels,
Rue Stévin 98, registered with the Crossroads Bank for Enterprises under number
0779.618.001 (hereinafter the “Seller”), by consumers, defined by Article I.1,
paragraph 1, 2° of the Belgian Code of Economic Law, as “any natural person who
is acting for purposes which are outside his trade, business, craft or profession”
(hereinafter the “Client(s)”), as well as to all documents, information, services, and
models accessible therein, without prejudice to applicable laws.
The Seller’s contact email is: contact@enoraantoine.com. Unless otherwise
stated, all offers, interventions and services provided by the Seller are subject to
these GTC.
2° Purpose of the GTC
2.1. The purpose of these GTC is to define the terms and conditions for the remote
sale and purchase of any Product by a Client on the Site.
2.2. An Order is defined as any online purchase of a Product that requires no
personalization or adaptation and can be delivered as-is by the Seller (hereinafter
the “Order(s)”).
2.3. These GTC detail, in particular, the different steps necessary for the Client to
place an Order, as well as the payment, delivery, and tracking terms of the Client's
Order.
3° Enforceability of the GTC
3.1. Any Order placed on the Site constitutes full and unconditional acceptance of
these GTC by the Client.
3.2. The Client may consult these GTC at any time before placing an Order via the
dedicated tab on the Site and must accept them when finalizing the Order by
providing consent at the time of validating the cart.
3.3. The GTC take effect from their publication on the Site as of the date stated at
the end of this document.
3.4. The applicable version of the GTC is the one in force on the date the Client
places the Order.
3.5. The Seller reserves the right to modify them at any time. In that case, the new
modified GTC shall apply solely to Orders placed after the modification.
4° Order Process
4.1. General Provisions
The Client may order jewellery and other creations via the Site.
Unless intellectual property rights have been transferred or granted by the Seller to
the Client under a written and express contractual provision, the Seller retains full
ownership of all intellectual property rights (copyright, design rights, trademarks,
know-how, etc.) related to the products, jewellery (bracelets, necklaces, rings, etc.)
offered for order on the Site, as well as to the creations and materials produced inexecution of a contract, including those made to measure in co-creation with the
Client.
This also includes preparatory design materials such as drafts, sketches, and
drawings.
As such, the Client shall not acquire any rights of ownership or use whatsoever on
the aforementioned creations or preparatory materials.
To place an Order, the Client must be of legal age and have the legal capacity to
place an order on the Site and to accept the General Terms and Conditions.
4.2. Order Process
To place an order, the Customer must provide their first and last name, email
address, telephone number, delivery address, and, if different, the billing address.
By placing an order, the Customer agrees to provide accurate, up-to-date,
complete, and precise information for the delivery, billing, and payment of
purchases made on the Site, and commits to updating this information as
necessary to allow the Seller to contact them if needed.
The information provided when placing the order is binding on the Customer; if this
information is inaccurate, the Customer alone will bear the consequences.
By ordering on the Site, the Customer agrees to the price indicated for the ordered
item as well as the delivery charges, which are calculated based on the delivery
address and the weight of the ordered package as specified below.
The Customer will be informed of the confirmation of their order by an email sent
to the email address provided, summarizing the order details as follows:
• Seller contact details: Company number 0779618001, Libellea SRL, 1000
Brussels, Rue Stévin 98, +32 472 290862, contact@enoraantoine.com
• Characteristics of the ordered product: model, quantity, size, material;
• Total price of the product (including VAT and other applicable taxes), as well
as delivery charges (excluding any customs duties);
• Delivery address;
• Estimated delivery time;
• Conditions, deadline, and procedures for exercising the right of withdrawal,
along with the withdrawal form template and the information that the
consumer will bear the cost of returning the goods in case of withdrawal.
This confirmation complies with the requirements of Article VI.45 of the Belgian
Code of Economic Law.
Orders will only be processed, and the product shipped, after full payment of the
total order amount is received.
The contract is definitively concluded after the Customer confirms the order
summary, which constitutes final acceptance of the prices and description of the
ordered products, as well as of the entire Terms and Conditions.
The Seller reserves the right to cancel or refuse the order in the event of insolvency
or non-payment of a previous order, or if it appears that the Customer does not
comply with these Terms and Conditions or applicable laws.
Any modification or cancellation of the order by the Customer will not be
considered outside the legal right of withdrawal of 14 days, as outlined below, and
the amount paid will not be refunded in the event of withdrawal beyond the 14-day
period. Products can only be exchanged or returned in accordance with the return
conditions outlined below.
4.3. Products4.3.1. Product Availability and Presentation
Product offers are valid while stocks last.
The Seller makes every effort to present the Products on the Site as accurately as
possible. However, no guarantee can be given regarding the quality of the color
rendering and images in general on the Client’s screen, and such representations
are therefore provided without binding value.
The description and price of the Products may be changed at any time without
prior notice, at the Seller's sole discretion. Likewise, the Seller reserves the right to
discontinue the sale of any Product at any time.
4.3.2. Personalized Jewelry
As personalized jewelry is made to order, the manufacturing time for a
personalized piece (different stone or metal than those proposed on the Site)
ordered via the Site, by email, or at the Seller’s showroom-workshop is a minimum
of 4–8 weeks from the confirmation of the order and receipt of full payment.
This timeframe is indicative. The Seller will send an informational email to the user
once the piece is completed. Personalized jewelry (made-to-order based on the
Client’s specifications: different stone, design modification, change in chain length,
engraving, etc.) is neither refundable nor exchangeable.
For fully custom-made creations (ordered outside the Site), the request for a quote
must be made by email.
Production will begin upon receipt of a 50% deposit by bank transfer. The
indicative manufacturing period is a minimum of 8–10 weeks. The custom piece is
crafted to order based on information exchanged (verbally or via email) between
the Client and the Seller.
The user (Client) has no right to correction, exchange, or return (notably in case of
sizing error) for custom-made creations. The remaining balance must be paid by
bank transfer before collecting the order. The 3D rendering of the design is
provided for illustrative purposes only and is created after the quote has been
approved and the 50% deposit received. Only one revision of the 3D design may
be requested after it is produced. For any additional design modifications, a fee of
€70/hour will be charged.
Clients may provide their own gold to be reused. It will be bought back based on
the gold market rate of the day, at the Seller’s discretion. The amount will be
deducted from the final invoice and is exempt from VAT (0%).
A resizing request is possible after purchase. The Client must submit the request
via email at: contact@enoraantoine.com.
The Client must then return the ring at their own expense with tracking and
signature, and pay the €30 shipping cost before the Seller resends the ring in the
new size. The first resizing is free of charge. Any additional resizing will be invoiced
at a minimum of €40 (depending on the requested size).
The Seller agrees to reuse stones provided by Clients in their new creations, but
will not be held liable if the stone breaks during setting.
The Seller retains full copyright over all custom-made designs created in
collaboration with the Client and reserves the right to sell such creations to other
Clients.
Receipt of the deposit serves as acceptance of the quote and the general terms
and conditions of sale associated with it.Promotional codes are valid only for items from the collections purchased through
the webshop www.enoraantoine.com and not for orders placed at the showroom
or by email. Promotional codes are not valid for personalized jewelry (made-to-
order based on the Client’s specifications: different stone, design modification,
change in chain length, engraving, etc.) or fully custom-made pieces.
4.3.3. Price and Payment Methods
a) All prices are listed in Euros including VAT, excluding shipping costs. The
applicable price is the one indicated on the Site on the date the order is placed.
The price does not include any customs duties and/or import taxes that may be
due by the Client when placing an order from outside the European Union. These
charges must be paid by the Client directly to the competent authorities. It is the
Client's responsibility to inquire about the applicable duties and taxes for the
shipment of the Products.
Any currency exchange fees or bank transfer charges are the sole responsibility of
the Client.
b) Payment for orders is made online on the Site using one of the following
payment methods:
• PayPal;
• Shopify Payment;
• Credit cards (Visa, Mastercard) by providing the cardholder’s name, type of
card, card number, expiration date, and security code. The Seller uses
Shopify Payment’s transaction server, ensuring that the Client’s banking
information is encrypted and securely transmitted to the relevant financial
institutions.
• Alma (payment in installments).
The User acknowledges that providing credit card information authorizes the Seller
to debit their account for the total amount due, including all applicable taxes.
The security of electronic fund transfers and, more generally, the proper execution
of payment orders is the exclusive responsibility of the financial institutions
managing these transactions.
Transactions with Shopify Payment are governed by Shopify Payment’s general
terms, available at www.shopify.com.
Transactions with PayPal are governed by PayPal’s general terms, available at
www.paypal.com.
Transactions with Alma are governed by Alma’s general terms, available at
www.getalma.eu.
5. Delivery
5.1. Products will only be delivered by the Seller after full and final receipt of the
total payment.
Product orders are delivered to the postal address indicated by the Client as the
delivery address during the order validation.
The Client shall be held responsible if the provided information is incorrect or
incomplete and prevents the successful delivery of the ordered Products.
All orders are shipped via Mikropakket within Belgium and via DHL in Europe if the
purchase was made on the Site and not in the showroom.
Shipping costs depend on the delivery address, the weight of the ordered items,
and any applicable logistics fees. These are indicated prior to payment in theshopping cart summary. Shipping fees include packaging, handling, and postal
charges.
It is recommended to group purchases into a single order. The Seller cannot
combine two separate orders, and the Client will be responsible for the shipping
fees for each order.
Delivery times vary depending on the destination country; for reference, delivery
times are 20 business days for Belgium and 30 business days for other European
Union countries from the date the payment is effectively received by the Seller.
These timelines are for reference only and are not binding. The Seller cannot be
held responsible for delays in delivery due to external circumstances beyond its
control. Delays in delivery shall not, under any circumstances, entitle the Client to
claim damages.
Delivery of jewelry from the Site’s collections and custom creations is carried out at
the Client’s own risk and via DHL and Mikropakket services.
When the Seller arranges for the transport of the Product, the risk of loss or
damage is transferred to the Client at the time of delivery.
In any case, the Seller cannot be held responsible for delays in transport or any
resulting damages.
In the event of delivery issues attributable to the courier service selected by the
Client when placing the order, the Client must contact the service provider directly,
as the Seller cannot be held liable in this respect.
5.2. Transfer of Risk and Retention of Ownership
Ownership of the Product(s) will be transferred to the Client only after full payment
of the price, regardless of the delivery or availability date of the Product(s).
However, the risk of loss or damage to the Product(s) is transferred to the Client
upon receipt of the Product(s).
5.3. Return Conditions and Right of Withdrawal for Distance
Sales
In accordance with the Belgian Code of Economic Law, as a consumer (as defined
in Article I.1.2° of the Belgian Code of Economic Law), the Client has a right of
withdrawal and is therefore entitled to cancel their purchase made on the Site
without having to provide any justification, and without incurring any penalty,
except for the return shipping costs which remain at the Client’s expense.
The Code of Economic Law stipulates that the buyer of a product has a period of
14 calendar days from the day of delivery of the item to the consumer-buyer (or a
third party other than the carrier and designated by the consumer). If this deadline
falls on a Saturday, Sunday, or public holiday, it is extended until the next working
day. After this period, the Seller reserves the right to refuse any exchange or
refund. Requests submitted after this 14-day period must be sent to the following
email address: contact@enoraantoine.com.
All returns must be notified in advance to the Seller by email (at
contact@enoraantoine.com), in which the Client will send either the completed
withdrawal form (available at the end of these Terms and Conditions) or an
unambiguous statement expressing the decision to withdraw from the sales
contract.
The Client must return the ordered item to the Seller within fourteen (14) calendar
days from the notification of their decision to withdraw.Products must be returned by registered mail with delivery confirmation and at the
Client's own expense, after prior email notice to contact@enoraantoine.com.
Returns are at the Client’s risk, to the address that will be provided by email.
Products must be packaged with protection at least equivalent to that used for the
initial shipment.
An exchange or refund will only be accepted if the returned items are in perfect
condition, not worn (only tried on), not washed, not soiled, and not damaged.
Return costs are borne by the Client. However, the shipping costs for an exchange
will not be charged.
Any applicable refund will be issued via bank transfer within fourteen (14) days
from either the receipt of the returned goods or the provision by the Client of proof
of dispatch of said goods—whichever occurs first.
Refunds do not include any additional initial delivery charges incurred by the
Client if they opted for a delivery method other than the standard, least expensive
option offered by the Seller.
In accordance with Article VI.53 of the Belgian Code of Economic Law, goods sold
on the website www.enoraantoine.com that are made to the consumer’s personal
specifications (personalization, engraving, or bespoke creation) are not eligible
for the right of withdrawal, return, or exchange.
Once the order is confirmed on the Site or a quote is accepted, the Client
acknowledges that their acceptance is given with full knowledge of the description
of the item, and constitutes a firm and irrevocable commitment. The sale is
considered final, and the full payment is immediately due. From that point onward,
the Client no longer has any right to modification, exchange, or return (including
for sizing or text errors).
This right of exchange does not apply to personalized products (alternative stone,
design modifications, chain length changes, etc.), as these are made to order
based on the Client’s specific requests.
6. Warranties
a) Each piece of jewellery (in gold, platinum, or silver) is engraved with two
hallmarks: one being the signature of Enora Antoine, her master hallmark
recognized by the Royal Mint of Belgium, and the other indicating the purity of the
precious metals.
b) The Seller guarantees that the Products have undergone a quality check and are
free from major defects.
In the event of defective or non-compliant Products, the Client/consumer is
entitled to the legal warranties provided under the applicable legislation: legal
warranty of conformity (as set out in Articles 1649bis to 1649octies of the former
Belgian Civil Code).
The Client/consumer has a period of two years from the delivery of the goods to
enforce the legal warranty of conformity if a defect of conformity arises. During this
period, the consumer only needs to prove the existence of the defect, not the date
of its appearance.
The Client/consumer must inform the Seller of the existence of the lack of
conformity within two months from the day the consumer discovered the defect
— by email to contact@enoraantoine.com.The legal warranty of conformity entitles the consumer to have the goods repaired
or replaced within a reasonable time following their request, free of charge and
without major inconvenience.
Once the defect is reported, the Client has a period of 15 days to return the
purchase to the following address: Libellea SRL, 1000 Brussels, Rue Stévin 98,
with the postmark as proof (an email must be sent beforehand).
Shipping costs are borne by the Client. The Client is advised to use appropriate
packaging to properly protect the returned item and to choose a reliable and
trustworthy carrier. The risks of loss or damage during return shipping are borne
entirely by the Client.
If the product defect is confirmed, the Seller will compensate the Client either by
repairing the defect or replacing the item.
The warranty does not cover replacement of lost parts or surface damage caused
by dirt, acid exposure, or physical aggression. Jewellery damaged by visibly
abnormal or improper use is not covered. In no case will the item be refunded.
The Seller may refuse to bring the consumer good into conformity if repair and
replacement are impossible or would result in disproportionate costs,
considering all circumstances, including the value the good would have had
without the defect and the severity of the non-conformity.
The Client/consumer has the right to request a proportional price reduction in
the following cases:
1° The Seller has not carried out the repair or replacement or has refused to do so;
2° A defect of conformity appears despite an attempt by the Seller to bring the
goods into conformity;
3° The non-conformity is so serious that it justifies an immediate price reduction or
termination of the sales contract;
4° The Seller has declared, or it is clearly evident, that they will not bring the goods
into conformity within a reasonable time or without major inconvenience for the
consumer.
By way of derogation, the Client/consumer may not request the termination of the
sales contract if the lack of conformity is minor. The burden of proof regarding
whether the defect is minor lies with the Seller.
The price reduction is proportional to the difference between the value of the
goods received by the consumer and the value the goods would have had if they
conformed to the contract.
The right to terminate the sales contract is exercised by a unilateral declaration
sent to the Seller.
When the Client/consumer exercises their right to terminate the sales contract in
full or in part:
1° The Client/consumer returns the goods to the Seller at the latter’s expense; and
2° The Seller refunds the Client/consumer the price paid upon receipt of the goods
or of proof of their return, whichever comes first.
Any refund to the Client/consumer may be reduced to account for any use of the
product made in accordance with its intended purpose after delivery.
If the item is repaired under the legal warranty of conformity, the Client/
consumer benefits from a six-month extension of the initial warranty.If the Client/consumer requests a repair but the Seller opts for a replacement, the
legal warranty of conformity is renewed for two years starting from the
replacement date.
At the end of the two-year legal warranty, the Client/consumer also benefits from
the legal warranty against hidden defects under Articles 1641 to 1649 of the
former Civil Code, for two years from the date the defect is discovered.
The Client/consumer must provide proof that a defect existed at the time of the
sale.
This warranty entitles the Client to either a price reduction (if the good is kept) or
a full refund (if the good is returned).
If the jewellery is no longer under warranty, the Seller may still carry out repairs.
The indicative repair costs are as follows:
• Jewellery in 14 or 18-carat gold: minimum €50, excluding shipping.
These prices are indicative. The Seller reserves the right to adjust the repair fee if
the item is excessively damaged.
Under the warranty, return shipping costs to the Seller’s workshop are borne by
the Client. Labour and reshipping costs are free of charge. Replacement of missing
parts is at the Client’s expense.
Outside of the warranty, return shipping and reshipping costs, as well as labour,
are payable by the Client. The replacement of missing parts is also at the Client’s
expense. Final prices will be quoted via a detailed estimate prior to the repair.
c) The Seller shall not be held liable for any failure to perform resulting from force
majeure, beyond its control, including (but not limited to): war, riot, insurrection,
transport disruption, import or export issues, strikes, shortages, fire, earthquake,
storm, flood, epidemic, pandemic, etc.
d) Limitation of liability
–
Evidence
If, notwithstanding the provisions of these Terms, the Seller is found liable for any
damage or loss related to the use of the Site or its content, such liability shall in no
event exceed €500.
The Client agrees to indemnify the Seller, its employees, agents, affiliates,
subcontractors, and partners in case of any claim, loss, demand for compensation,
or legal action (including attorney’s fees) made by a third party in connection with
the Client’s use of the Site.
Electronic records maintained by the Seller will be considered proof of
communications, orders, and payments. They shall be deemed valid evidence
unless proven otherwise. Data stored in electronic format shall have the same
evidentiary value as paper documents.
The Seller is under no obligation to retain data. The Client is responsible for
printing and keeping their order details until the Products are received.
7. Intellectual Property Rights
Both the Website, its content, and the entire catalogue, materials and elements of
the Website—such as texts, interfaces, photographs, logos, fonts, patterns,
designs, databases, trademarks, domain names, source codes, including the
structure, design, expression, and overall appearance of the Website (hereinafter
collectively referred to as the “Content”)—are and shall remain the exclusive
property of the Seller, or are controlled by the Seller or the relevant rights holders.This Content is protected in particular by Articles XI.165 et seq. of the Belgian
Economic Law Code, Articles XI.294 et seq. of the Economic Law Code
transposing into Belgian law the European Directive of 14 May 1991 on the legal
protection of computer programs, and Articles XI.305 et seq. of the Economic Law
Code transposing into Belgian law the European Directive of 11 March 1996 on the
legal protection of databases as amended, as well as by all applicable international
regulations.
The Content may not be used for any purpose other than those expressly
authorised or necessary for browsing the Website.
It is strictly prohibited, without the prior written consent of the Seller, to
reproduce, distribute, publicly communicate, download, adapt, modify, use,
translate, commercialise, or make available all or part of the Website Content, for
any purpose and in any form whatsoever, whether permanent or temporary,
whether for profit or not.
Any total or partial reproduction of the Website, in Belgium or abroad, is strictly
prohibited in accordance with applicable intellectual and artistic property laws.
Any unauthorised use of the Content constitutes, among others, an act of
counterfeiting and may lead to civil or criminal legal proceedings, including the
obligation to pay damages.
8. Breach of the General Terms and Conditions
In the event of any complaint or investigation concerning use of the Website that
does not comply with these General Terms and Conditions or with applicable law,
the Seller may disclose any relevant information concerning users of the Website
(including their identity) if deemed necessary. The Seller may retain any dispatch
records, data, and information transmitted through the Website for this purpose.
The same applies when it is necessary to identify, contact, or take legal action
against any person causing harm to or interfering with the Website, the Seller’s
rights, or the rights of third parties or other users of the Website.
The Seller thus reserves the right to disclose any information deemed necessary in
accordance with applicable legislation, judicial decisions, or requests from public
authorities, including the exchange of information between companies for fraud
prevention purposes.
The Seller may, without prior notice and at its sole discretion, terminate access to
the Website in the event of a breach of these Terms and Conditions, a legal
requirement, or a violation of any applicable conduct code or regulation related to
Website use.
Any breach of these General Terms and Conditions will be considered, among
other things, an act of unfair competition and a contractual breach that may lead to
financial or other compensation, as deemed appropriate by the Seller.
If the Seller takes legal action as a result of a violation of these General Terms and
Conditions by a Website user, said user will be required to reimburse all related
costs incurred by the Seller, including legal fees, court costs, and compensation
owed to the Seller.
9. Dispute Resolution and Applicable Law
9.1. Any complaint must be submitted by the Client to the Seller using the contact
information provided in the header of these Terms and Conditions.9.2. In accordance with Article 14 of Regulation (EU) No 524/2013 on online
dispute resolution for consumer disputes, the Client is informed that the European
Commission has established an online dispute resolution platform accessible via
the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?
event=main.home2.show&lng=FR, through which the Client may submit their
dispute for any national or cross-border conflict within the European Union.
9.3. Recourse to any alternative dispute resolution procedure or mediation is not a
prerequisite to legal action before the courts.
9.4. Any legal proceedings shall fall under the jurisdiction of the Belgian judicial
courts, which shall apply Belgian law.
By way of derogation, and in accordance with Regulation (EC) No 44/2001 of 22
December 2000, for sales or service provisions made outside Belgian territory, the
Client may refer the matter to the competent court in the Member State in which
they are domiciled.
Withdrawal form available for download here
https://cdn.shopify.com/s/files/1/0860/7127/9940/files/
Formulaire_retractation.pdf?v=1728846924
PRIVACY POLICY
This Privacy Policy (hereinafter referred to as the "Privacy Policy") is intended to
fully and transparently inform the Client about the use of their personal data by the
Seller, who undertakes to respect the privacy of each Site user to the best of their
ability.
The Seller devotes all necessary attention to complying with applicable laws, in
particular Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural
persons with regard to the processing of personal data and on the free movement
of such data ("GDPR"), the Law of 30 July 2018 on the protection of natural
persons with regard to the processing of personal data, and Directive 2002/58/EC
of the European Parliament and of the Council of 12 July 2002 concerning the
processing of personal data and the protection of privacy in the electronic
communications sector.
The Seller, whose business address is located at 1000 Brussels, Rue Stévin 98 and
registered with the Crossroads Bank for Enterprises under number 0779618001, is
the data controller for personal data processing as described herein.
Any request related to the collection, processing, or storage of personal data by
the Seller may be sent to: contact@enoraantoine.com.
Only personal data voluntarily provided by the Client for the purpose of ordering
items via the Site (namely, first and last name, phone number, postal address, and
email address) are recorded and stored digitally by the Seller and its
subcontractors.
1. Creation of a Member Account
To order Products on the Site, the Client must create an account ("Member
Account").
The personal data collected for this purpose are:
• First and last name;
• Phone number;• Shipping address and billing address (if different);
• Email address.
These identification details can be accessed and updated by the Client at any time
through their Member Account, under "My personal information". The Client is
responsible for keeping them accurate and up to date.
During checkout, banking information (cardholder name, card type, card number,
expiration date, CVC code) may also be processed.
Processing of this personal data is necessary for the performance of the contract
(Art. 6.1.b GDPR) to:
• Manage and follow up on an information request,
• Handle invoicing and payment,
• Process and deliver orders,
• Manage any issues or disputes.
Without this data, the contract cannot be fulfilled.
Personal data (excluding banking data) is stored by the Seller until the applicable
contractual limitation period expires. Banking data is kept only as long as
necessary for transaction completion, legal compliance, and dispute resolution.
Except as stated herein, no Client data will be shared with third parties or used for
commercial purposes, unless the Client consents (e.g., subscribing to the
newsletter) or it is necessary for subcontracted service execution.
The Client may also create a Member Account without placing an order, in which
case optional data such as date of birth may also be collected.
This processing is based on the Client’s consent (Art. 6.1.a GDPR). Consent may
be withdrawn at any time without affecting previous lawful processing.
2. Newsletter
To receive the newsletter, the Client must proactively subscribe via the form
provided on the Site. The Seller collects the Client’s email address and IP address.
This processing is based on consent (Art. 6.1.a GDPR), and the data is used solely
for managing newsletter subscriptions and sending marketing communications.
The Client may withdraw consent at any time, and the email address will be
deleted unless further consent is provided.
3. Statistics
The Site uses Google Analytics to collect data on user behavior (e.g., country,
browser, pages viewed). This data is anonymous and used only for internal
analysis and to improve the user experience. See: https://
marketingplatform.google.com/about/analytics/terms/fr/
The Seller may store anonymized data for statistical purposes without time
limitation.
4. Cookies
Clients are informed of the Site’s cookie policy via a banner on first visit.
• Functional cookies: essential for navigation, cart saving, and secure login.
• Performance cookies (Google Analytics): monitor usage, help optimize
performance.
• Marketing cookies: display relevant ads and personalized offers.
• Social media cookies: allow content sharing via Facebook, Instagram,
Pinterest.By continuing to browse the Site after the cookie banner appears, the Client
consents to cookie use. Cookies can be disabled via browser settings, which may
impair Site functionality.
5. Rights
Clients have the following rights under GDPR:
• Access, rectify, or delete personal data (Art. 15–17);
• Restrict or object to processing (Art. 18–21);
• Data portability (Art. 20);
• File a complaint with the Data Protection Authority (contact@apd-gba.be).
Requests may be addressed to: contact@enoraantoine.com
Proof of identity may be requested.
6. Subcontractors
Subcontractors (e.g., hosting, payment processors) are selected for GDPR
compliance. The Seller ensures data use is limited to what is necessary for fulfilling
contracts. However, the Seller is not liable for subcontractor misconduct.
7. Transfers Outside the EU
Data may be stored on servers located outside the EU, in compliance with Articles
44–50 of GDPR, based on adequacy decisions, appropriate safeguards, or binding
corporate rules.
8. Security
The Seller implements technical and organizational measures to protect personal
data, including SSL encryption. Despite efforts, the Client acknowledges that the
Internet cannot guarantee absolute security.
9. External Links
The Site may link to third-party websites. The Seller is not responsible for their
privacy policies or practices.
10. Changes
The Privacy Policy may be updated. Clients will be notified via appropriate means
(e.g., banner, email, newsletter).
11. Contact
For any questions regarding data protection, contact:
contact@enoraantoine.com
